(I) Handling of Baggage Irregularities
If baggage is delayed, lost, or damaged during luggage transport, Juneyao Airlines or its ground service agent shall complete a Baggage Irregularity Report together with the passenger, promptly investigate the circumstances and causes, and provide the passenger with the investigation results. After completing the report, please keep the Baggage Irregularity Report in a safe place for subsequent inquiries and processing.
If baggage is delayed, damaged or lost during luggage transport, Juneyao Airlines or its ground service agent shall complete a Baggage Irregularity Report together with the passenger, promptly investigate the circumstances and causes, and provide the passenger with the investigation results.
3. Juneyao Airlines' Liability
Juneyao Airlines shall be liable under the following circumstances:
1. If an event occurring during air transportation causes a passenger’s checked baggage to be destroyed, lost, or damaged, Juneyao Airlines shall be liable for the loss of the checked baggage.
2. If the destruction, loss, or damage of a passenger’s carry-on baggage occurs on board an aircraft and is caused by the fault of Juneyao Airlines, its employees, or its agents, Juneyao Airlines shall be liable for such loss.
3. In connecting travel, Juneyao Airlines shall be liable only for baggage loss occurring during the flight segment actually operated by Juneyao Airlines.
Juneyao Airlines shall not be liable under the following circumstances:
1. Juneyao Airlines shall not be liable for losses resulting from flight delays caused by factors beyond its control or that it could not avoid, or when Juneyao Airlines proves that it, its employees, or its agents took all measures that could reasonably be required to avoid the occurrence of the loss, or that it was impossible to take such measures.
2. Juneyao Airlines shall not be liable when the loss of checked or carry-on baggage is caused entirely by the natural characteristics, quality, or defect of the baggage itself.
3. Juneyao Airlines shall not be liable for damage caused to the passenger by its compliance with applicable laws, government rules, and regulations, or by the passenger’s failure to comply with the foregoing laws, government rules, and regulations.
4. Juneyao Airlines’ liability shall not exceed the amount of the proven loss. Juneyao Airlines shall not be liable for indirect or consequential losses.
5. Juneyao Airlines shall not be liable for injury caused to the passenger or damage caused to the passenger’s baggage by items contained in the passenger’s baggage.
6. If items contained in the passenger’s baggage cause injury to another person or damage to another person’s or Juneyao Airlines’ property, the passenger shall compensate Juneyao Airlines for its losses and all expenses incurred as a result.
7. If a passenger places in checked baggage an item that may not be transported as checked baggage, compensation shall be provided only in accordance with the rules for ordinary checked baggage.
8. If, upon delivery of the baggage, the passenger does not object to its intact condition and cannot furnish evidence demonstrating that the loss is attributable to Juneyao Airlines, Juneyao Airlines shall not be liable.
9. For checked baggage on which a “liability‑exempt baggage tag” has been affixed and signed by the passenger, Juneyao Airlines shall not be liable for compensation for the items exempted from liability on such tag.
10. Juneyao Airlines shall not be liable for compensation if the deadline for reporting baggage loss has passed.
(II) Compensation for Baggage Irregularities
If a passenger discovers that checked baggage has been lost or damaged, the passenger must immediately raise an objection with Juneyao Airlines, and no later than 7 working days from the date the passenger receives the baggage. In the event of baggage delay, any objection must be raised no later than 21 working days from the date Juneyao Airlines delivers the baggage into the passenger’s custody. Any objection must be submitted in writing within the time limits specified above; otherwise, the passenger may not file a claim with Juneyao Airlines.
2. Compensation Standards
1) Juneyao Airlines shall be liable for losses arising from the destruction, loss, damage, or delay of a passenger’s checked or carry-on baggage in accordance with the Civil Aviation Law of the People’s Republic of China and the relevant international civil aviation conventions to which China was a party when the event causing the damage or delay occurred.
2) If a passenger’s lost baggage has a declared value, Juneyao Airlines shall compensate the passenger according to the declared value. If the declared value of the baggage is higher than its actual value, compensation shall be based on the actual value. Baggage compensation shall be processed in accordance with Juneyao Airlines’ regulations on luggage transport. For details, please contact Juneyao Airlines’ Customer Service Hotline at 95520.
3. Compensation for Temporary Daily Necessities
If, for reasons attributable to Juneyao Airlines, a passenger’s checked baggage does not arrive on the same flight, causing inconvenience during the passenger’s journey, Juneyao Airlines may provide appropriate compensation for temporary daily necessities based on the actual circumstances.
4. Time Limit for Legal Action
A lawsuit concerning an air transportation claim must be filed within 2 years from the date the aircraft arrives at its destination, or from the date the aircraft should arrive, or from the date transportation ends.
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