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Flight
Management
Services
Membership
Caring for Passenger Services
Wheelchair passengers
Service Objects
Ground wheelchair: Passengers who are physically suitable for flight, can get on and off the aircraft by themselves and walk back to their seats in the cabin but need the wheelchair service only between the terminal, apron and the aircraft. Boarding wheelchair: Passengers who are physically suitable for flight, can’t get on and off the aircraft but can walk back to their seats in the cabin. Onboard wheelchair: Passengers with medical conditions and disabilities who are physically suitable for flight, but are unable to walk in the cabin.
Service Scope (Applicable Flights)
Onboard/Boarding wheelchair: Turnover and non-stop flights actually operated by Juneyao Airlines Ground wheelchair: Flights actually operated by Juneyao Airlines.
Applicable Fare
Fare equivalent to that of a general passenger
Document Requirements
Onboard wheelchair: ID card, passport, relevant medical certificate, etc. Boarding/ground wheelchair: ID card, passport, etc.
Form of Request
Please call the customer service hotline +86-21-95520 or send an email to customercare{'@'}juneyaoair.com in advance to contact us.
Notice for Requests
(1) Requests for in-flight or boarding wheelchair service must be submitted at least 48 hours before flight departure.
(2) If your flight is adjusted or your ticket is changed/refunded, the previously requested service will be automatically cancelled; if the updated ticket meets the requirements for request, please request again.
Supporting Documents
Onboard wheelchair: A Medical Certificate is required
(1) Passengers with medical conditions whose departure of flight is within China shall issue a medical certificate 96 hours before taking the flight, and the medical certificate shall be stamped by a secondary or higher-level hospital (including a secondary-level hospital or a medical institution of equivalent level) and signed by a doctor.
(2) Passengers with severe conditions shall sign a medical certificate within 48 hours before taking the flight.
(3) Passengers with severe conditions (cardiovascular disease, cancer, acute trauma, etc.) shall sign a medical certificate within 24 hours before taking the flight.
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